At Auto Rent Sharka, customer satisfaction is our priority. Please read our refund and returns policy carefully to understand your rights and obligations when renting a vehicle from us.
1. Cancellation Policy
1.1 Refund Eligibility
If you need to cancel your booking, the following refund terms apply:
- Cancellations made 48 hours or more before the rental start time will receive a full refund.
- Cancellations made less than 48 hours before the rental start time may incur a cancellation fee equal to one day’s rental cost, with the remaining balance refunded.
1.2 Non-refundable Fees
Certain fees, such as credit card processing fees or optional extras (e.g., GPS, child seats), may be non-refundable, depending on the terms of your rental agreement.
2. Early Returns
2.1 No Refund for Early Returns
If you choose to return the rental vehicle earlier than the scheduled return date, no refund will be provided for the unused rental days. The rental period is fixed and based on the terms agreed upon at the time of booking.
3. Rental Modifications
3.1 Changing Your Reservation
You may request to modify your reservation (e.g., change of vehicle type, rental dates) at any time before the start of the rental. Changes are subject to vehicle availability and may affect the total rental cost. If the modification results in a lower rental cost, the difference will be refunded. If the modification increases the rental cost, you will be required to pay the additional amount.
4. Vehicle Return Policy
4.1 Condition of Vehicle
The vehicle must be returned in the same condition as it was provided, barring normal wear and tear. Any damage, excessive dirt, or missing items (e.g., keys, GPS units) will result in additional charges, which may affect the refund of your deposit.
4.2 Late Returns
Vehicles returned after the agreed-upon return time may incur late fees, which will be deducted from your deposit or charged separately.
5. Refund Process
5.1 Processing Time
Refunds will be processed within 7-10 business days of cancellation or return of the vehicle. Refunds will be credited to the same payment method used for the original booking.
5.2 Deposit Refunds
Any deposit held for the vehicle will be refunded within 7-10 business days after the vehicle is returned, provided no additional charges (e.g., damage, fuel fees, late return fees) are incurred.
6. No-shows
6.1 No-show Policy
If you fail to collect the vehicle at the scheduled time without prior notification, it will be considered a no-show. In this case, no refund will be issued, and the full rental amount will be charged.
7. Force Majeure
7.1 Refunds Due to Unforeseen Circumstances
In the event of cancellation or modification due to force majeure (e.g., natural disasters, government restrictions), we will work with you to reschedule your rental or offer a refund based on the specific circumstances.
8. Customer Support
8.1 Contact Information
If you have any questions or concerns regarding your rental, refund, or return, please contact our customer support team at:
Email: [[email protected]]
Phone: [+123-456-7890]
By booking with Auto Rent Sharka, you agree to this refund and returns policy. If you have any questions, please feel free to